faq

the product i want to purchase is sold out, when will it be back in stock?
lead times vary for each product, but we will do our best to keep you informed of when we expect sold out and backordered products to become available again.

 

where does momofuku market ship products?
we ship our products within the united states and to apo/fpo addresses.

 

do you ship internationally?
at the moment, we cannot ship internationally. stay in touch with us through our mailing list here and we will be sure to let you know when international shipping becomes available.

 

when will my order be shipped?
generally, orders are processed within two business days.

 

my credit card has been charged, but why have i not yet received a shipping confirmation?
your credit card will be charged when your order is placed.  if you place an order for an item that is on backorder, your package will ship when all items in your order are available to ship together.

 

what is your flat-rate shipping charge?
we charge a flat-rate shipping and handling fee of $9 to the continental united states.  our glass bottles and heavy items require extra care and packaging to ensure safe shipping to your door.  in fact, $9 does not cover all our shipping and handling fees, but we don’t believe you should pay the total shipping and handling charge.  we strive to make our costs as fair as possible.

 

what is the cost to ship to alaska and hawaii?
the shipping charge to alaska and hawaii is $16.

 

where else may i purchase these products?
if you are in the new york city area and prefer to purchase a bottle of ssäm sauce in person, you may do so at momofuku noodle bar, ssäm bar, ma peche, fuku, and fuku+ as well as at all whole foods market locations in nyc and brooklyn.  our cookbooks and totes are also available at momofuku noodle bar.  ssäm sauce is also available in washington dc at momofuku ccdc.

 

how does momofuku market ship my order?
we ship our products using fedex smartpost.  you will receive a tracking number when your package is en route, and the last leg of your package’s journey is handled by the united states postal service.  transit times depend on shipping location.  we expect most packages to arrive in 5-10 days.

 

may i pay for my order with a momofuku gift card?
at this time, we do not accept gift cards on momofuku market.   

 

there was a problem with my order, whom should i contact?
please write to us through our contact page, and be sure to include your order number.  we’ll be happy to help.

 

what is your return policy?
we are unable to accept shipped returns or process exchanges of food or merchandise.  if your order arrived incorrect, defective, or damaged, please e-mail store@momofuku.com within 10 days of receipt of product to receive a refund or replacement.  we require an order number or proof of purchase to process this request.

 

how many i purchase product wholesale?
we’d love to hear from you.  write to us at here to get more information about buying for your restaurant or retail shop.

 

is ssam sauce gluten free?
no, ssäm sauce is not gluten free.

 

where can i learn more about ssäm sauce?
you can find out more about ssäm sauce here.

 

when can i find more products related to momofuku?
you may be interested in the searzall by booker and dax, a subscription to lucky peach magazine, or cookies and cakes from milkbar store.


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